We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from wanderlustfindsshop.com. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance cannot be returned. If you are unsure about the eligibility of an item, please contact us for clarification.

How to Request a Return

To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns must be requested before sending any items back to us.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during the return shipping process.

Processing Time for Returns

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You can expect the return to be processed within 5-7 business days. After the return is approved, we will notify you via email. Please allow additional time for your bank or credit card company to process the refund, which may take up to 10 business days.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item following our return process and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. If you have any questions about the exchange process, feel free to reach out to us via email.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. Include your order number and a description of the issue in your email. We may request photos to better understand the problem. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us at [email protected]. We are here to assist you and ensure that your experience with wanderlustfindsshop.com is satisfactory. Thank you for shopping with us!